Thank you for choosing to purchase our curtains. To ensure you have a worry-free shopping experience, we have established the following return and refund policy.
Special Note: Due to continued losses and business adjustments, we have decided to clear out our existing curtain inventory at a loss. Although the items are sold below cost, we still offer comprehensive return and refund services.
Return Eligibility
We hope you are satisfied with your purchase. If you are not satisfied with the curtains you received, you can apply for a return according to this policy.
Return Period
Returns can be requested within 30 days of receiving the goods.
Return requests after 30 days will not be accepted.
Opened Item Return Policy
To allow customers to shop with confidence, items in this clearance sale can still be returned even if they have been opened.
You can apply for a return after viewing, inspecting, or trying the items, but please try to keep the items and accessories intact.
Acceptable Returns
Returns are accepted in the following situations:
The product does not match the order;
The product has quality issues;
The product was damaged during shipping;
You are not satisfied with the product;
The product has been opened but still meets the return conditions;
Other situations that meet the return policy.
Non-Returnable Situations
Returns may not be processed in the following situations:
The product is severely damaged due to human error;
The product is damaged due to abnormal use;
Important parts of the product are missing;
The return period has expired;
Malicious returns have been made.
Refund Policy
Refund Processing Time
After return approval:
Refunds will be processed within 3 business days.
Refund Method
Refunds will be returned to your original payment account.
Arrival Time
Due to varying processing speeds of banks and payment platforms, actual arrival time may differ slightly.
Shipping and Delivery Information
All orders are shipped from our US warehouse.
Delivery Time
Order Processing Time: Same day
Shipping Time: Same day
Transportation Time: 2 business days
Logistics delivery time may be slightly delayed due to weather, holidays, or other unforeseen circumstances.
Clearance Sale Special Notes
Due to continued losses, all curtain products are currently being sold at a loss-making clearance price.
Therefore:
Limited quantities available;
While supplies last;
No restocking;
Clearance prices are not subject to price protection;
However, customers’ legally entitled rights to returns and refunds will not be affected.
Our Commitment
Even though the merchant has decided to conduct a loss-making clearance sale due to continued losses, we will still diligently fulfill our after-sales service responsibilities, protect the legal rights of every customer, and provide you with a safe, convenient, and reliable shopping experience.
Thank you for your support and trust.